Resolve Problem Link

This lesson explains how to locate and manage Service Orders that are in Problem status including how to Resolve Problem using Issue Resolution tab.  A Service Order is in Problem status when there is an issue or error submitted by either Buyer or Provider in regards to completion of Service Order.

  1. When you login to ServiceLive, the Dashboard tab will open.
  2. Navigate to   resolve-problem-button link.
    • Click on  order-management-button  tab.
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    • Click on  resolve-problem-button  link from left navigation panel.
    • Indicates the number of Service Orders that require action on  resolve-problem-button  link.
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  3. Resolving an issue:
    • Click on  issue-resolution-button  button.
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    • Click on Issue Resolution tab.
    • Read and follow instructions under ServiceLive Service Order Problem Management.
    • Type Resolution Comments in box provided
      Note:  Depending on the Problem Type, you will provide different comments.
    • Click on  mark-issue-resolved-button  button.
    • Please refer also to the Mitigating Issues/Disputes Before They Occur section and Dispute Resolution Assistance section on this tab for Problem Resolution information.
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  4. Report a Problem:
    • Steps to Report a Problem are available in Report a Problem Tab lesson in Complete and Close a Service Order course.
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