This lesson explains how to locate and manage Service Orders that are in Problem status including how to Resolve Problem using Issue Resolution tab. A Service Order is in Problem status when there is an issue or error submitted by either Buyer or Provider in regards to completion of Service Order.
- When you login to ServiceLive, the Dashboard tab will open.
- Navigate to link.
- Click on tab.
- Click on link from left navigation panel.
- Indicates the number of Service Orders that require action on link.
- Click on tab.
- Resolving an issue:
- Click on button.
- Click on Issue Resolution tab.
- Read and follow instructions under ServiceLive Service Order Problem Management.
- Type Resolution Comments in box provided
Note: Depending on the Problem Type, you will provide different comments. - Click on button.
- Please refer also to the Mitigating Issues/Disputes Before They Occur section and Dispute Resolution Assistance section on this tab for Problem Resolution information.
- Click on button.
- Report a Problem:
- Steps to Report a Problem are available in Report a Problem Tab lesson in Complete and Close a Service Order course.